bge99 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "bge99", "we", "us" or "our" refers to the operator of the bge99 platform at bge99.io and all associated services.
• "Platform" means the bge99 website at bge99.io, including all pages, features, betting markets, casino games, account functions, payment interfaces and promotional content accessible therein.
• "Player", "you" or "your" means any individual who accesses, registers on, or uses the bge99 Platform in any capacity.
• "Account" means the registered player account created on the bge99 Platform, denominated in Bangladeshi Taka (৳).
• "BDT" means Bangladeshi Taka, the sole currency used for all transactions on the bge99 Platform.
• "Bonus" means any promotional credit, free bet, free spin, cashback offer or other incentive made available by bge99 to players, subject to individual promotional terms.
• "Wagering Requirement" means the number of times a bonus amount or deposit amount must be wagered before a withdrawal of bonus-derived funds may be requested.
• "Prohibited Conduct" means any activity listed under Section 10 of these Terms & Conditions, including but not limited to fraud, collusion and use of automated systems.
• "Responsible Gaming Tools" means the suite of player-protection features available on the Platform, including deposit limits, session time limits, cooling-off periods and self-exclusion.

By accessing, browsing or using the bge99 Platform in any way — including registering an Account, placing a bet, participating in a casino game, or making a deposit — you confirm that you have read, understood and agreed to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these terms by reference.

If you do not agree with any part of these Terms & Conditions, you must not use the bge99 Platform. Continued use of the Platform following any published amendment to these terms constitutes your acceptance of the amended terms. It is your responsibility to review these Terms & Conditions periodically.

These Terms & Conditions constitute the entire agreement between you and bge99 with respect to your use of the Platform and supersede all prior communications, representations or agreements, whether oral or written, relating to the same subject matter.

Use of the bge99 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. bge99 applies a strict minimum age of 21 (twenty-one) years for all players. Use of the Platform by persons under 21 is strictly prohibited. bge99 reserves the right to request age verification documentation at any time and to suspend or close any Account where the age requirement cannot be confirmed.
• You must be accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You must not have been previously excluded from the bge99 Platform or voluntarily self-excluded via the Responsible Gaming Tools.
• You must not be acting as an agent or representative of another individual for the purpose of betting or gambling on the Platform.
• You must not be a bge99 employee, contractor, agent, service provider or immediate family member of any of the foregoing.
• You must have the legal capacity to enter into a binding agreement under applicable law.

bge99 takes its obligations regarding underage gambling seriously. The Platform employs identity and age verification procedures. Any player found to be under 21 years of age will have their Account immediately closed and all winnings forfeited. Deposits made by underage players will be returned to the originating payment method where technically and legally possible.

To access the full functionality of the bge99 Platform, including placing bets, playing casino games and making transactions, you must register a Player Account. The following conditions apply to account registration and ongoing account maintenance:

• Each player is permitted to hold only one (1) Account on the bge99 Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, phone numbers or payment methods — constitutes a material breach of these Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of funds therein.
• You must provide accurate, complete and current information at the time of registration, including your full legal name, date of birth, current residential address and valid contact details. You are obligated to update your Account information promptly if any details change.
• Registration requires you to create a unique username and a strong password. You are responsible for the security of your login credentials. bge99 recommends using a password that is at least 12 characters in length and combines upper and lower case letters, numerals and symbols.
• bge99 may, at its discretion and at any time, require a player to complete an enhanced Know Your Customer (KYC) verification process. This may include submission of a government-issued photo identification document, proof of residential address dated within 90 days, and proof of ownership of the payment method used. Failure to complete KYC verification within the required timeframe may result in temporary account restriction or closure.
• Accounts are personal to the registered player and may not be transferred, sold or assigned to any third party under any circumstances.

You are solely responsible for maintaining the security and confidentiality of your bge99 Account credentials. You agree that you will not share your username, password or account access with any other person. Any activity conducted through your Account using your correct login credentials will be treated as having been authorised by you, regardless of whether you were actually the person who performed the activity.

If you suspect that your Account has been accessed without your authorisation, you must notify bge99 immediately by contacting our support team at [email protected]. bge99 will investigate reports of unauthorised access and may temporarily suspend the Account pending investigation. bge99 shall not be liable for any losses arising from unauthorised account access where the player failed to take reasonable steps to protect their credentials or failed to notify bge99 promptly upon becoming aware of the unauthorised access.

bge99 will never ask you to provide your password by email, telephone or any other channel. Any communication purportedly from bge99 requesting your password should be treated as fraudulent and reported to our support team immediately.

All deposits to your bge99 Account are denominated in Bangladeshi Taka (৳). bge99 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and Islami Bank, as well as Visa and Mastercard where supported. The availability of specific payment methods may vary and is subject to change without prior notice.

• The minimum deposit amount is ৳200 (two hundred Bangladeshi Taka). Maximum deposit limits may apply per transaction and per day, as displayed in the payment section of your Account dashboard.
• You may only deposit funds from payment accounts that are registered in your own name. Deposits from third-party payment accounts are strictly prohibited and will be returned. Any winnings derived from third-party deposits may be forfeited.
• Deposits made via bKash, Nagad, Rocket and Upay are credited to your bge99 Account instantly upon confirmation of payment. Bank transfer deposits may take longer to process depending on the originating institution.
• bge99 does not charge a fee for standard deposits. However, your payment provider or bank may apply their own transaction fees, which are not within bge99's control.
• bge99 reserves the right to refuse, reverse or place on hold any deposit that triggers fraud detection systems, cannot be verified as originating from the registered player, or is associated with a payment method subject to a dispute or chargeback.
• Players must not use the bge99 Platform as a mechanism for transferring funds between payment accounts. Depositing funds and immediately withdrawing them without genuine gaming activity constitutes a breach of these Terms & Conditions.

Withdrawal requests may be submitted through the Account dashboard at any time. All withdrawals are processed in BDT (৳) and returned to the same payment method used for the most recent deposit, subject to technical availability. bge99 does not process withdrawals to third-party accounts or payment methods not belonging to the registered player.

• The minimum withdrawal amount is ৳500 (five hundred Bangladeshi Taka). Maximum withdrawal limits per transaction and per day may apply and are displayed in the Account dashboard.
• Withdrawal requests are subject to a verification process. bge99 may require completion of KYC verification before processing any withdrawal, particularly for first withdrawals or withdrawals above defined thresholds.
• Pending withdrawal requests may be cancelled by the player through the Account dashboard prior to processing. Once a withdrawal has been approved and submitted to the payment provider, it cannot be recalled.
• bge99 aims to process approved withdrawals to mobile wallet methods (bKash, Nagad, Rocket, Upay) within 24 hours of approval during normal operating conditions. Bank transfer withdrawals may take 2–5 business days depending on the receiving institution.
• Any active bonus funds or pending wagering requirements on your account at the time of a withdrawal request may affect the withdrawable balance. Real-money funds and bonus funds are tracked separately within your Account.
• bge99 reserves the right to delay or withhold a withdrawal pending completion of identity verification, investigation of suspected fraud or system error, or confirmation that applicable wagering requirements have been met.

bge99 may from time to time offer players bonuses, free bets, free spins, cashback promotions, reload bonuses and other incentives. All bonuses and promotions are subject to these general Terms & Conditions as well as any specific promotional terms published alongside the relevant offer. In the event of any conflict between the general terms and specific promotional terms, the specific promotional terms shall prevail in respect of that promotion.

• Bonus offers are intended for recreational players only. bge99 reserves the right to decline to offer a bonus or promotion to any player at its sole discretion.
• Wagering requirements must be met in full before any funds derived from a bonus can be withdrawn. The applicable wagering requirement for each promotion is stated in the specific promotional terms.
• Unless otherwise stated in the specific promotional terms, bonuses may only be used on eligible games as specified in the promotion. Bets placed on certain game types may contribute at a reduced percentage towards wagering requirements.
• Bonuses that are not claimed or activated within the stated validity period will expire automatically and cannot be reinstated.
• Players found to be abusing the bonus system — including by registering multiple accounts, placing offsetting bets, using automated strategies, or otherwise engaging in conduct designed to extract value from promotions without genuine gaming intent — will have their bonuses cancelled, any associated winnings forfeited, and their Accounts suspended pending investigation.
• bge99 reserves the right to modify, suspend or terminate any bonus or promotion at any time and without prior notice, subject to honouring commitments in respect of bonuses already accepted and being actively used by players at the time of the change.

All bets placed on the bge99 Platform are subject to the specific rules applicable to the relevant sport, market or game type. These rules are published within the Platform and should be reviewed before placing any bet. In placing a bet, you confirm that you have read and understood the applicable rules.

• Bets accepted by the bge99 system are binding. Once a bet has been confirmed and a bet reference number issued, the bet cannot be cancelled or altered by the player.
• bge99 reserves the right to void any bet placed at odds that were manifestly erroneous due to a system error, human input error or data feed failure. Players will be notified of voided bets and the staked amount will be returned to their Account balance.
• In-play bets are accepted subject to the Platform's in-play trading rules. bge99 may suspend in-play markets at any time without prior notice. Bets submitted during a market suspension will not be accepted.
• bge99 reserves the right to place maximum bet limits on any market or player Account at its discretion, including in circumstances where unusual betting patterns are identified.
• Casino games, including live casino titles supplied by Evolution Gaming, Ezugi and other certified providers, are operated using certified random number generation (RNG) or live dealer systems. Game outcomes are determined independently of bge99.
• In the event of a technical failure during a casino game session, the game provider's server records shall be the definitive source of truth for the state of the game at the time of the failure.

The following conduct is strictly prohibited on the bge99 Platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of funds and, where applicable, referral to relevant authorities:

• Registering more than one Account on the bge99 Platform, whether in your own name or using a different identity.
• Providing false, misleading or inaccurate information at any point during registration or subsequent verification processes.
• Using another person's identity, payment account or personal details to register or operate a bge99 Account.
• Colluding with other players to manipulate betting outcomes, casino game results or bonus qualification criteria.
• Using automated betting software, bots, scripts, AI-driven betting tools or any other non-human system to interact with the Platform without bge99's prior written consent.
• Attempting to exploit software bugs, system errors, pricing mistakes or technical vulnerabilities in the Platform for financial gain.
• Engaging in money laundering, terrorist financing or any other financial crime through the Platform.
• Harassing, threatening or abusing bge99 staff, support agents or other players through any communication channel.
• Engaging in any form of arbitrage betting, matched betting or other strategies primarily designed to guarantee profit by exploiting promotional offers rather than engaging with the Platform in good faith.

All content on the bge99 Platform, including but not limited to the bge99 brand name and logo, website design, graphics, text, software, data compilations, game interfaces and promotional materials, is the property of bge99 or its licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms & Conditions. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, reverse engineer or create derivative works from any Platform content without bge99's prior written consent.

Any unauthorised use of bge99's intellectual property may result in civil or criminal liability under applicable law. If you believe any content on the Platform infringes your intellectual property rights, please contact us at [email protected] with details of your claim.

bge99's collection, use, storage and protection of your personal data is governed by our Privacy Policy, which is available at bge99.io/privacy-policy and is incorporated into these Terms & Conditions by reference. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

bge99 collects personal data including but not limited to name, date of birth, contact details, payment information and betting activity records for the purposes of account management, KYC verification, fraud prevention, responsible gaming compliance and improvement of Platform services. bge99 will not sell your personal data to third parties for marketing purposes.

bge99 is committed to providing a safe and responsible gaming environment. The Platform provides the following Responsible Gaming Tools to all registered players at no charge:

• Deposit Limits: Players may set daily, weekly or monthly limits on the amount they are permitted to deposit. Deposit limits take effect immediately when reduced and after a 72-hour cooling-off period when increased.
• Session Time Limits: Players may set a maximum continuous session duration, after which they will be automatically logged out of the Platform.
• Cooling-Off Periods: Players may request a temporary break from gambling of 24 hours, 7 days or 30 days. During a cooling-off period, the Account remains open but betting, casino play and deposits are suspended.
• Self-Exclusion: Players who feel that gambling has become a problem may apply for permanent self-exclusion. Self-exclusion is irreversible for a minimum period of 6 months and cannot be lifted upon player request during that period.

If you are concerned about your gambling behaviour or that of someone you know, we strongly encourage you to use these tools. You may also contact our support team at [email protected] for guidance. bge99 applies a strict minimum age policy of 21 years and takes all reasonable steps to prevent underage gambling. This Platform is intended for entertainment purposes only. Gambling involves risk and should never be used as a means of generating income or resolving financial difficulties.

To the fullest extent permitted by applicable law, bge99 shall not be liable to you for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if bge99 has been advised of the possibility of such damages.

bge99's total aggregate liability to you arising out of or in connection with these Terms & Conditions or your use of the Platform shall in no circumstances exceed the total amount deposited by you into your bge99 Account in the twelve (12) months immediately preceding the event giving rise to the claim.

bge99 does not warrant that the Platform will be available without interruption, error-free or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. bge99 shall not be liable for any losses arising from Platform unavailability due to scheduled or unscheduled maintenance, technical failures, telecommunications outages or events beyond bge99's reasonable control.

bge99 reserves the right to suspend, restrict or permanently close your Account at any time and without prior notice if, in its reasonable judgment, you have breached any provision of these Terms & Conditions, engaged in Prohibited Conduct, provided false registration information, or if continued operation of your Account poses a risk of harm to bge99, other players or third parties.

You may close your Account at any time by contacting the bge99 support team at [email protected]. Upon closure of your Account, any real-money balance remaining after satisfaction of pending wagering requirements will be returned to your registered payment method, subject to verification of your identity. Any bonus funds not yet released through completion of wagering requirements will be forfeited upon Account closure.

Termination of your Account does not affect any rights or obligations that accrued prior to the date of termination, including any outstanding bets, pending withdrawals or bonus conditions that were active at the time of termination.

bge99 reserves the right to amend, update or replace these Terms & Conditions at any time. When material changes are made, bge99 will publish the updated terms on the Platform and update the "Last updated" date at the top of this document. In cases of significant changes that materially affect player rights or obligations, bge99 will endeavour to provide reasonable advance notice via the registered email address associated with your Account.

Your continued use of the bge99 Platform following publication of amended Terms & Conditions constitutes your acceptance of those amendments. If you do not agree with any amendment, you must cease using the Platform and may request Account closure in accordance with Section 15.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable law. bge99 operates as a fair play platform and is committed to resolving disputes in a transparent and timely manner.

If you have a dispute with bge99, you should first contact our customer support team at [email protected] with full details of your complaint. bge99 aims to acknowledge all complaints within 24 hours and to resolve them within 14 calendar days. For complex disputes, resolution may take longer and bge99 will keep you informed of progress throughout the process.

bge99 maintains detailed records of all transactions, bets, game outcomes and account activity. In the event of a dispute regarding a specific bet or transaction, these records shall constitute the primary evidence and shall be provided to the player upon reasonable written request.

For all queries, complaints or requests relating to these Terms & Conditions, your bge99 Account, or your use of the Platform, please contact the bge99 customer support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response Hours: 24 hours a day, 7 days a week
• Expected Response Time: Under 10 minutes for live chat; under 24 hours for email enquiries
• Language of Support: English

When contacting support regarding a specific dispute or complaint, please provide your registered username, the date and time of the relevant transaction or event, and a clear description of the issue. This will allow bge99 to investigate and respond as efficiently as possible.