bge99 Privacy Policy

bge99 ("we", "us", "our") operates the online betting and casino platform available at bge99.io (the "Platform"). This Privacy Policy sets out how bge99 collects, uses, stores, shares and protects personal data relating to players and visitors who access the Platform from Bangladesh and other locations.

bge99 is committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and are incorporated by reference.

By registering an Account on the bge99 Platform, placing a bet, participating in a casino game, or otherwise accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the Platform.

This Privacy Policy applies to all personal data collected through the Platform, through communications with our customer support team, and through any promotional or marketing activities conducted by bge99. It does not apply to third-party websites or services that may be linked to or from the Platform.

For the purposes of this Privacy Policy, bge99 acts as the data controller in respect of personal data collected from players and visitors who use the Platform. As data controller, bge99 determines the purposes for which and the means by which personal data is processed.

All enquiries relating to data protection, privacy rights or this Privacy Policy should be directed to the bge99 data protection contact at the following address:

• Platform: bge99.io
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week

bge99 will respond to all data protection enquiries within 30 calendar days of receipt. In cases of complexity, this period may be extended by a further 60 days, in which case bge99 will notify you of the extension and the reasons for the delay within the initial 30-day period.

bge99 collects personal data from you in the following ways: directly when you register an Account or interact with the Platform; automatically when you access or browse the Platform; and from third-party service providers where necessary to verify your identity or process payments. The categories of personal data we collect are set out below.

bge99 does not collect any special categories of sensitive personal data (such as health data, biometric data used for identification, racial or ethnic origin, religious beliefs, or political opinions) unless strictly required for responsible gaming or legal compliance purposes, in which case explicit consent will be sought.

bge99 uses the personal data it collects for the following purposes. Each use is associated with one or more legal bases described in Section 5 of this Privacy Policy.

• Account Management: To create, maintain and administer your bge99 Account, including verifying your identity, processing deposits and withdrawals in BDT (৳), and communicating with you about your Account status.
• Service Delivery: To enable you to place bets on sports markets including BPL, IPL and T20 World Cup fixtures, play live casino games supplied by certified providers such as Evolution Gaming and Ezugi, and access slots and other Platform features.
• Identity and Age Verification: To verify that you are at least 21 years of age and that the identity information provided during registration is accurate and current. bge99 operates a strict 21+ policy and applies KYC procedures accordingly.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa and Mastercard, and to maintain records of all financial transactions for compliance and dispute resolution purposes.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, multiple account abuse, bonus abuse, and other forms of prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming activity and identify patterns that may indicate problem gambling behaviour, and to administer Responsible Gaming Tools such as deposit limits, cooling-off periods and self-exclusion at your request or where required by policy.
• Legal Compliance: To comply with applicable anti-money laundering (AML) obligations, counter-terrorism financing (CTF) requirements, record-keeping obligations, and any legal orders or requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data, improve the Platform's functionality and user experience, test new features, and resolve technical issues.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and information about Platform features — but only where you have given your consent and have not subsequently withdrawn it. See Section 13 for details on managing marketing preferences.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for training and quality assurance purposes.

bge99 processes your personal data on one or more of the following legal bases depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and bge99 — specifically, the Terms & Conditions you accept when registering an Account. This covers account management, payment processing, and service delivery.
• Legal Obligation: Processing that is required for bge99 to comply with applicable law, including AML/CTF record-keeping obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing that is necessary for bge99's legitimate business interests, provided those interests are not overridden by your fundamental rights. This includes fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring.
• Consent: Processing that is carried out only where you have given your explicit, freely given, informed and unambiguous consent. This applies to marketing communications and certain cookie-based tracking. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

bge99 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. bge99 may share your personal data with the following categories of recipients, strictly for the purposes described and subject to appropriate data protection safeguards:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals. These providers process only the data necessary to complete the relevant transaction.
• Identity Verification Providers: Third-party KYC and identity verification services used to confirm the identity and age of players as required by bge99's verification procedures. These providers are contractually bound to use your data solely for verification purposes.
• Game Content Providers: Casino and sports data providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe and other certified studios, to the extent necessary to deliver game content and resolve game-related disputes. Game providers typically receive only a player identifier, not full personal data.
• IT and Infrastructure Providers: Cloud hosting, security monitoring, and technical infrastructure service providers who support the operation of the Platform. These providers act as data processors under contractual agreements that restrict use of your data to the provision of the specified services.
• Analytics Providers: Aggregated, anonymised or pseudonymised usage data may be shared with analytics service providers to help bge99 understand how the Platform is used and to improve its services. Individual player data is not provided to analytics providers in identifiable form.
• Legal and Regulatory Authorities: bge99 may disclose personal data to competent government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legal process, or where disclosure is necessary to protect the rights, property or safety of bge99, its players or third parties.
• Business Successors: In the event of a merger, acquisition, reorganisation or sale of all or a material part of bge99's business assets, personal data may be transferred to the successor entity, subject to that entity agreeing to be bound by privacy obligations no less protective than those set out in this Privacy Policy.

Where personal data is shared with third-party processors, bge99 enters into data processing agreements that require those processors to implement appropriate technical and organisational security measures and to process data only on bge99's documented instructions.

bge99 uses cookies and similar tracking technologies (collectively "cookies") on the Platform to enhance performance, personalise your experience, and gather analytics data. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot be used to access data on your device beyond what the cookie itself stores.

bge99 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable you to log in to your Account, navigate between pages, and use core Platform features such as depositing funds and placing bets. These cookies cannot be disabled without impairing Platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are encountered. This data helps bge99 improve the Platform's performance and user experience.
• Functional Cookies: These cookies allow the Platform to remember your preferences, such as your preferred language, display settings and recently visited pages, so that you receive a more personalised experience on subsequent visits.
• Targeting and Session Cookies: Session-based cookies that expire when you close your browser are used to maintain your login session and protect against cross-site request forgery attacks. These are strictly necessary for secure Platform operation.

You can manage cookie settings through your web browser. Most modern browsers allow you to refuse all or certain types of cookies, delete existing cookies, and receive notifications when new cookies are placed. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Detailed guidance on managing cookies is available through the help section of your browser application.

bge99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures are reviewed and updated on a regular basis in line with evolving security standards and best practices.

Specific security measures employed by bge99 include, but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the bge99 Platform.
• Encryption of sensitive personal data and financial records held in bge99's databases.
• Role-based access controls that limit access to personal data to bge99 staff and contractors who have a legitimate business need to access it.
• Multi-factor authentication requirements for administrative access to systems that hold personal data.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Incident response procedures that include notification protocols in the event of a data breach that poses a risk to the rights and freedoms of affected players.

While bge99 takes all reasonable steps to protect your personal data, no method of electronic transmission or data storage is completely secure. bge99 cannot guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your Account login credentials secure and for notifying bge99 immediately if you believe your Account security has been compromised.

bge99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting and reporting obligations. When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

The following general retention periods apply to key categories of data:

• Account and Identity Data: Retained for the duration of your Account and for a minimum of five (5) years following permanent Account closure, to satisfy anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping requirements.
• Betting and Gaming Activity Records: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• KYC Verification Documents: Retained for the duration of your Account and for five (5) years following Account closure, or longer if required by applicable law.
• Customer Support Communications: Retained for up to three (3) years from the date of the last interaction, for training, quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained until you withdraw your consent and for a period of three (3) years thereafter as evidence of consent history.
• Technical Logs and IP Records: Retained for up to twelve (12) months in standard operational logs, and longer where required for active fraud or security investigations.

At the end of the applicable retention period, personal data is securely deleted from bge99's systems or, where deletion is not technically feasible (for example, in respect of backup archives), rendered inaccessible and scheduled for deletion at the earliest practicable opportunity.

Subject to applicable law and certain conditions, you have the following rights in relation to the personal data that bge99 holds about you. To exercise any of these rights, please contact bge99's support team at [email protected] with your full name, registered username, and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data that bge99 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data that bge99 holds about you be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that bge99 delete personal data it holds about you. This right is subject to bge99's legal obligations to retain certain categories of data as described in Section 9.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that bge99 restrict the processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where it is based on bge99's legitimate interests. bge99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

bge99 will respond to all valid rights requests within 30 calendar days. In cases of complexity or volume, this period may be extended by a further 60 days with prior notice. bge99 will not charge a fee for responding to rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

The bge99 Platform is strictly intended for individuals who are 21 years of age or older. bge99 does not knowingly collect, process or store personal data relating to individuals under the age of 21. If bge99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated Account will be closed without notice.

bge99 employs age verification procedures at the point of registration and during subsequent KYC checks to enforce this minimum age requirement. If you are a parent or guardian and believe that a minor in your care has registered an Account on the bge99 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

bge99 encourages parents and guardians to make use of parental controls and internet filtering tools to prevent minors from accessing online gambling platforms. Information on available parental control resources can be provided by our support team upon request.

bge99 primarily serves players located in Bangladesh and processes data through infrastructure based in the Asia-Pacific region. In some cases, personal data may be transferred to and processed in countries or territories outside Bangladesh, for example when using cloud service providers or game content platforms with data centres in other jurisdictions.

Where personal data is transferred internationally, bge99 takes steps to ensure that appropriate safeguards are in place to protect the data, including requiring that recipient entities are bound by contractual obligations providing a level of data protection equivalent to that applied by bge99. Players may request further information about the safeguards in place for international data transfers by contacting our support team at [email protected].

bge99 may send you promotional communications about bonuses, new game releases, seasonal offers (such as Eid promotions, Pohela Boishakh specials, and BPL season offers), and other Platform news — but only where you have given your explicit consent to receive such communications at the time of registration or subsequently through your Account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your bge99 Account settings.
• Clicking the unsubscribe link included in any marketing email sent by bge99.
• Contacting our support team at [email protected] with a written request to opt out of marketing communications.

Please note that withdrawal of marketing consent will not affect transactional or service communications, such as deposit confirmations, withdrawal notifications, Account security alerts or responses to your support enquiries. These communications are necessary for the provision of the Platform service and will continue regardless of your marketing preferences.

bge99 does not share your contact details with third parties for the purpose of those third parties sending you marketing communications.

bge99 reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. When material changes are made, bge99 will publish the updated Privacy Policy on this page and update the "Last updated" date at the top of the document.

For significant changes that materially affect how we process your personal data or your rights in respect of it, bge99 will endeavour to provide advance notice by email to the address registered with your Account, or by a prominent notice displayed on the Platform, at least 14 days before the changes take effect.

Your continued use of the bge99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Privacy Policy, you should cease using the Platform and may request Account closure in accordance with Section 15 of the Terms & Conditions.

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which bge99 processes your personal data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response Hours: 24 hours a day, 7 days a week
• Expected Response Time: Under 24 hours for email enquiries; under 10 minutes for live chat
• Language of Support: English

When submitting a data rights request, please include your registered username, your full name as provided during registration, and a clear description of the right you wish to exercise or the concern you wish to raise. This will enable bge99 to verify your identity and action your request as efficiently as possible.

bge99 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint or enquiry, you may have the right to escalate the matter to a relevant data protection authority or supervisory body in your jurisdiction.